Surrey LSCB

Case Study

Surrey LSCB

Surrey LSCB

Events Booking and Management System

The Surrey Safeguarding Children Board (SSCB) is a partnership of different organisations from the statutory, voluntary and independent sector working to protect children and young people across the county.

It is their responsibility to develop and update multi agency policies and procedures to ensure the safeguarding and protection of children and young people. They also provides multi agency training to ensure staff are competent and confident in their safeguarding practice.

http://booking.surreyscb.org.uk/ 

Streamlined processes and automated reports put Surrey LSCB one step ahead

Challenge

The SSCB stands independently from other agencies in Surrey, so needed its own individual website and systems that reflected this.

In addition to a website, the Board wanted an accessible and user-friendly training platform, which gave delegates a seamless service in terms of training booking, evaluation and certification.

The platform also needed to provide better management of reporting to improve their data lists and enable focus for future planning.

SSCB wanted to provide users with relevant and easily accessible information and materials, with a long-term goal of improving communication methods.

Solution

The solution was our Events Booking and Management System. This all-encompassing product offers automated, detailed reporting and is fully optimised to be used across all devices including mobile phones and tablets.

The system automatically produces extensive reports per events, organisation and per grouped courses, including learning outcomes and trainer evaluations. It also boasts features such as intelligent waiting lists, booking reminders and the ability to hold post-event certificates and training history until a feedback form has been completed. This tool also allows for multi-agency booking with an option to limit the amount of attendees per sector if required.

We were able to integrate this product with their new mobile responsive website that we had recently created to further develop the user journey and transition from one to the other.

Results

  • Significant efficiency savings through having all four systems with one provider
  • Increased customer satisfaction levels
  • Improved communication
  • Easier dissemination of information
  • More administrative time freed up allowing for focus on other areas of work
  • Improved interface with practitioners
  • Ability to enhance the service they offer
  • Google Analytics results show the amount of visitors are increasing each month and we predict this pattern will continue

The figures

A total of £42,900 income was made from booking sales alone from non-partner agencies. Out of all 608 transactions that have taken place since the site was set up, there have only been three credits / refunds, making an average of £70 per transaction.

Client feedback

“The functions of the new site are very straightforward to use for the team and external practitioners and the much improved presentation has already received positive feedback. It’s colourful design alongside the addition of graphics and pictures allow us to emphasise it’s purpose and highlight particular areas. Thanks to the training provided by Phew we are able to continue adding material and links which will enhance practice in terms of knowledge and skills.

“The accessibility and intuitiveness of the system has allowed practitioners to easily navigate around it and has made booking training courses simpler and more efficient. It is early days but so far the system meets the SSCB’s needs in terms of its functionality, purpose and outcomes.

“Phew made the whole process feel relatively painless and provided a very effective transition from the old system to the new platform. Support before and after going live has been excellent, with quick response times to all requests.

“Working with a proven sector provider such as Phew has given us a range benefits such as faster processing of training bookings and payments, improved communication with our audience and the ability to have control of the pages built for us so we are able to update them as-and-when required.

“Overall we were very impressed with the service, support and expert advice we received from Phew throughout the project. We would definitely work with them again in the future and recommend their services to others”.

Jane Donson

SSCB Training and Commissioning Officer

SSCB’s advice to other Boards

“Investing in new systems saves money in the long term and can help improve the reputation of an organisation, especially if you collate them all with one specialist provider”.

Jane Donson

SSCB Training and Commissioning Officer